Posts Categorized: Forum

3/27/17

I am using a mac book. When I go to preferences in my mail and type out the signature I want to go with every email I send out it looks ok in the signature section, but then when I go to send an email this is how it looks:

A

B

C

D

My question is how do I format it in my preferences so it looks like this:

A
B
C
D
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Sara Lussier

3/26/17

When I open iTunes on my iPad Pro across the very bottom of the screen is ” Music Movies TVShows topCharts Genius Purshase ”
On an iPhone you can touch “More” and then edit I what order you want these to be in. iTunes on iPad Pro displayes them all but I would like to change the order. I want to move movies to be on the far left so movies is the default page when iTunes starts. Anyone know how to move these icons? I have press and held own and tried to slide them. There is no gear for a setting. I wish I could post the image.

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David C

3/25/17

I have an iPhone 6S and often get phone calls when I do not have pen and paper to hand to take down addresses. It would be really useful if I could chat to someone and then forward them to my voicemail for them to leave their name and address. Is this possible?
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Brenda Brooks

3/24/17

I have a large Numbers file (art supply inventory) and when sorted there can be rows upon rows of data for a particular item, say, brushes. Is there a way to skip to the next change in value either with a formula or some active function? In other words, my file is sorted by category (brushes, markers and paper to simplify..) and I want to move to the next or previous change in category – from brush to marker or marker to paint… any thoughts? Thank you for helping
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Michael P

3/24/17

I must have multiple text boxes in some master pages. Only one is the ‘body” place holder and the second and beyond are “defined as text place holder.” Clunky but OK.

Both text boxes have 5 levels of bullets with indents, weights, etc set the same specific way. When the slide is “reset to master layout” the ‘body” text box follows the set style but the defined text place holder does not. I then have to reformat every text box individually and that is all lost if I Reapply the Master again.

If the body text box on the slide itself is copied and then the master reapplied it reverts to a indented but center-justified version of the default master settings. So now the three text boxes look completely different.

I know I can make multi-columns in the body box but unfortunately that would be at least as unwieldy for the unskilled people who will have to use this.

Am I missing something? Is there a way to make the text boxes easy and consistent? Thank you.
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LVogt

3/22/17

I somehow inadvertently installed an app called Mac Ads Cleaner on my MacBook Air. I moved the app, along with several related Library files to the trash and emptied it. I also removed it from login items.

I thought that was the end of it, but now I’m constantly getting pop-ups recommending me to download and install Mac Ads Cleaner.

I’ve obviously missed a piece of it somewhere. How do I track it down and get rid of it for good?
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Cameron

3/21/17

When I add an answer and change columns, my previous answer vanishes. It’s still there and comes up with a print, but I can’t see it on the screen unless I hight-light it, It worked before, I may have accidently added a wrong keystroke.
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Ray Pasinski

3/20/17

Hello gary, i’ve watched your video tutorial “Setting Up an Airport Extreme for Outside Access” but i still have some doubts. First… i have a dsl modem connection with a Aiport extreme router. I would like to access my disk from other computer outside my house (network) without use a Global Domain Name. How do i do it?
In your video you’ve showed how to create access to different network computers, but i need to connect with the Airport Extreme HD.
Thanks in advance for the support and i would like to congrats you for your videos.
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Igor Vitorino

3/19/17

Hi Gary,
I take a lot of screenshots …command-shift-3 becomes very tedious … is there any way I can configure my keyboard to perform the same function with one key ? I work on a late ’09 24″ i-mac running El Captan 10.11.6 …. I use a Bluetooth Logitech keyboard K811 for Mac which appears to be set up the same as the keyboard my unit came with … thank you … Garett
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Garett von Ulfeld

3/19/17

How do I get my iTunes tunes on my iMac (Fully up to date Sierra) on to my iPhone 6s (also fully up to date)?
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Rab90

3/18/17

In Mail I want to delete all Junk mail automatically. I set up several rules in Mail (e.g.-if Junk delete it). Apply to inbox. Duplicate apply to Junk mailbox. Does it work — Nope.

OK, if mail is from FedEx, Google, etc, delete it. Apply to inbox, duplicate it apply to Junk mailbox. Does it work –Nope

Several more versions, but you get the idea.

In looking at all headings it’s obvious that mail is not from FedEx nor Google but various other locations. Pinning down where is not so easy.

So do I automatically delete Junk mail (Mail does a good job identifying it) so I don’t have to even look at it.

Yes I know that this could possibly bite me in the butt, but I take responsibility for my actions and accept that.

Thanks for any help you can provide. Your website the best for information on “How To”.

Carl
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CLM

3/18/17

downloaded some ringtones how do i get them in my phone .. get them to work
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Shirley

3/16/17

Your Original Question:
I took a dozen pictures 3 days ago with my iPhone 6 and they have not sync with my Mac. This is the first time this has happened. I have not changed any settings on either the iPhone or the Mac. Why did this happen and how do I correct it for future photos? I am using photos to view the photos in question. However, under iCloud all three boxes are checked. I also am using iCloud library
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Joe Skarupa

3/16/17

I am trying to get rid of the friggin’ incessant emails from Apple Support Communities. There are so many of them that they are interfering with EVERYTHING I try to do on my Macbook Pro AND my iPhone.
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Tony Quinzi

3/15/17

Can you open some files in text view, and open other files in icon view mode?
At present when you choose text mode all the files in the computer open in text, and reversely if you select icon view all the files in the computer open as icons.

Is it possible to have some files in text view and some in icon view?
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Joe Renzetti

3/15/17

Any plans to do an iMovie course? I’m afraid to take any except yours!
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John

3/15/17

We have an office computer, with a large iCloud account that stores our business files. How do I log into that account from my personal laptop in order to access/change those files? All computers are up-to-date and using Sierra. We are currently using this with one external laptop but I do not remember how to set it up for a new employee with a third laptop.
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Trina Stroope

3/14/17

I am in the process of selecting a photo editor. I noticed that you use Acorn. Why this particular one?
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George Hammond

3/14/17

Is there a possibility to tag slides to be printed as a handout. My presentation has about 400 slides but the handout should just have about 100 slides?
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Charlie Oberreiter

3/13/17

I would like to move a folder to take with me on vacation.
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Louise Schlosser

3/9/17

Trying to delete duplicate or unwanted photos from my iPad Air.
I have no idea how I duplicated them in the first place. Thanks for your help, if possible.
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Jean Majka

3/4/17

I have a new MacBook and want to transfer my photos from iMac to MacBook. Hoping you can guide me with this process.
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Jann Marchant

3/3/17

When our daughter was younger, we set her iPhone up with an Apple ID that was used by the family computer. Now that she’s older, she has her own Apple ID.

We recently upgraded several iPhones in our family, so we took two of the old iPhone 5c’s and repurposed them so that they’re essentially iPod Touch’s (without cell service) for our younger sons to play games and listen to music. We set both devices up using our daughter’s old Apple ID.

The problem is that the boys are still receiving text messages sent to our daughter, who is also receiving them via her new Apple ID.

We thought maybe the problem had to do with Contacts, so I went into my Contacts and removed the email address associated with my daughter’s old Apple ID from her contact card. But when I text her, she receives the text on her device with her new Apple ID, but the boys still get it using her old Apple ID. I don’t know how.

How do I disassociate my daughter from her old Apple ID?
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Cameron

3/2/17

I am trying to sum the amount spent for food by month. I have a columns for date, code for food, and price. I usually use Excel but I think the formula setup must be universal – I just don’t know how to set up the formula. So I need to add all purchases for food over the course of a month. The list covers a number of months and has more than just food listed. Appreciate your assistance.

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Fran

3/2/17

If I open google maps while in the car with the bluetooth connection,the music app opens automatically and starts playing. I then have to fumble with the phone screen to stop the music.
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Bill

3/2/17

I receive numerous junk mail messages daily on my iPad.
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Helen

3/2/17

I’m considering getting a protective case for my iPhone 5.5 and it has a magnetic feature that is placed on the back of the phone so that it can be held in place for hands-free driving. Would having a magnet so close to the phone cause damage or diminished functioning for the phone, battery or software? I believe the iPhone 5’s use a flash drive.
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Janice

3/1/17

Within a large Numbers spreadsheet I frequently want to sort in several different ways. I can either sort an individual column or set up one multiple column sort. Can I save these multiple column sorts so that I can switch between them?

The same request applies to Filters in Numbers.
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Zebda

2/26/17

I am running Sierra 10.12.3. With other apps, when I Control-Click on an icon in the dock I get a list that matches Open Recent in the app itself. In Pages however I have an obsolete list that I cannot remove. I cleared the menu in Pages. The old list in the dock remains. Is there a solution to this problem?

Helen
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Helen Russell

2/24/17

My girlfriend request that I installed an antivirus program on her computer. It identified a trojan horse virus that it was not able to remove from the computer. We were told by a Staples technician that this was likely a scam and that we could have been by change a significant amount of money to remove the virus…
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Jeff Tucker