9/26/16
1:00 pm

Forum Question: How Do I Resolve “missing Illustrations” In (some) Emails?

now that I have OS Sierra 10.12 installed in my late year 2012 Mac Mini, “some” emails arrive in Mail with printed URLs in lieu of the actual illustration. Clicking on the URL opens Safari & takes me to the actual photo/graphic/illustration that was intended to show in the email message body…This did not happen in my El Capitan Mail..
example: all Amazon marketing promotional emails I receive now, have no pictorial illustrations, just web site ID printed info…

is there a fix? I wonder if Amazon knows this..

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Bill Trussell

Comments: 3 Responses to “How Do I Resolve “missing Illustrations” In (some) Emails?”

    9/26/16 @ 1:00 pm

    There is a setting for this, but it doesn’t sound like you changed anything so I doubt that is it. Just in case, check Mail, Preferences, Viewing and make sure “Load remote content in messages” is checked.
    You said that this is only happening in some emails? Just the Amazon ones? It sounds like the images aren’t attached to the message, but instead just part of the HTML code in the message. Thus they are being loaded like on a webpage. Amazon probably has all of those images on a special server just for serving their email images. Perhaps you are just, at the moment, having trouble communicating with this particular server?
    Or, it could be a misconfiguration on Amazon’s part. If so, they will no doubt have it fixed at some point.

    Bill Trussell
    9/26/16 @ 1:24 pm

    “Load remote content etc” is checked…Thanx Gary, I contacted Tech Services @ Amazon…they are investigating… since installing OS 10.12 Sierra a few of my servers have had temporary problems connecting to Safari…so I just switch to my FireFox 49. and wait for Mac updates to cure these initial probs.

    9/26/16 @ 1:29 pm

    One thing to keep in mind is that there may be nothing wrong with Mail or Safari in these cases. It could be that some sites, even Amazon, are serving up a mix of content with different security settings. So the email contained some content that was secure and some that was not. In the past browsers may have let this slide, but more and more browsers (and email apps) are getting strict about it and server admins have to scramble to update their systems to comply with things they should have been doing all along. This is just a guess, but it has happened before.

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