8/10/11
7:50 pm

Forum Question: Lion and External Modem

So, after upgrading to Lion, the other night I tried to FAX something from my iMac.
When I plug in the Apple external modem, I now receive a error stating :
“Unsupported
You cannot use an Apple USB modem with this computer.”
Is this because of Lion, or something else? I was faxing prior to ‘upgrading’
—–
Rod

Comments: 6 Responses to “Lion and External Modem”

    8/10/11 @ 8:03 pm

    I haven’t heard anything about the old Apple Fax Modem in years. Maybe it isn’t supported by Lion? I’d try calling Apple and asking. Let us know what they say.

    rod
    8/11/11 @ 1:47 pm

    Well, here it is, right from Apple’s web pabe:

    What Macintosh computers are compatible with the Apple USB modem?

    The Apple USB modem requires Mac OS X v10.4.3 through Mac OS X v10.6.8 running in 32 bit mode. If your Mac has an earlier version of Mac OS X v10.4, upgrade your computer’s operating system using Apple Downloads or Software Update.

    Important: The Apple USB modem is not supported with OS X Lion or later.

    http://support.apple.com/kb/ht3152

    Ahh, phooey!

    rod
    8/12/11 @ 6:24 am

    Yes, unfortunately my employer still uses faxes for some of it’s time-card / payroll. So, it is important to find an alternate!

      8/12/11 @ 6:54 am

      Right. Check out that link. It talks about using web services to send faxes. So you don’t need your own hardware (fax machine or USB attachment).

    Lexonex
    8/17/11 @ 9:28 pm

    Excellent article on faxing/compatibility in Lion:

    http://www.sustworks.com/pa_guide/compatibleModems.html

    I actually bought both from amazon.. I have set up the USRobotics (Zoom still in its’ packaging). It is working…. Simply very handy having the ability to fax certain businesses. My IP service is a DSL line. So, I have paid for a basic line for phone calls and faxing.. Hope this helps.. LOVE THE PODCAST!

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