4/3/12
11:44 am

Are Apple’s Warranties Enough?

Recently, Apple’s standard one year warranty has come under scrutiny as the European Union requires two years. In the U.S. you get a one year warranty which you can extend to three years with the purchase of AppleCare, which also gives other benefits in addition to extending the warranty. You can read about AppleCare at Apple’s site. On the one hand, making AppleCare a separate purchase keeps the price of Apple hardware lower for those who don’t want AppleCare. On the other hand, some feel that Apple’s warranties should be longer than one year.
What do you think? How does Apple’s standard warranty compare to warranties you get on other products you have purchased? How does their AppleCare program compare to other extended warranties?

Comments: 25 Responses to “Are Apple’s Warranties Enough?”

    Roberto
    4/3/12 @ 12:04 pm

    I have never had any problems that necessitated warranty work, so one year is okay with me. That said, I wouldn’t turn down an extra year of coverage.

    Reginald Fredericks
    4/3/12 @ 3:09 pm

    What always amazes me is, be it apple, or another is the exceptional short warranty they give you. 1 year for a top range item gives me the impression that the manufacturer does not have total faith in their product. Well done Europe and hope they enforce this across all products. Extended warranties beyond just one year of legal warranty are (for me ) just a way of earning more cash.

    Douglas A. Brace
    4/3/12 @ 6:13 pm

    In my opinion, I think that Apple needs to have an accidental warranty. Something similar to Dell’s “CompleteCare.”

      4/3/12 @ 7:01 pm

      They do. It is called AppleCare+.

        Ellen
        4/8/12 @ 5:55 pm

        You should be able to purchase AppleCare from ANY RETAILER, not just Apple

          4/8/12 @ 6:19 pm

          FYI: You can. Well, any retailer that wants to carry it. Search for AppleCare on Amazon for instance.

    Peter
    4/5/12 @ 9:06 am

    When you buy a Rolls Royce automobile, or other product made by them, it’s is guaranteed for life. Such is the faith they have in the quality of their products. This philosophy and value system is far removed from manufacturers who subscribe to a ‘throw-away and buy a new one’ marketing scheme.

    Cindy
    4/5/12 @ 9:31 am

    I used to get Apple Care, but now I get Square Trade. This is NOT a plug for them, I just get a better warranty, including breakage, for a longer period (3 years) at a better price and they are great to work with.

    That being said, I now live near an Apple store and they have always been great about helping me out, warranty or not. I’m an Apple girl for life.

    Mr Anthony Cotton
    4/5/12 @ 9:34 am

    I had no choice i was forced into getting AppleCare,because my iMac had been sent away 4 Times,Yes 4 Times! to get the faulty screen repaired,and i knew it would occur again,and it did. The 1yr warranty only had about 3 wks left.Idid not buy the Applecare it was offered to me. In short my support worker got the law in.An Advocate came to my house,and Tel. Apple saying Mr Cotton wants a brand new computer. After about a hour they said we will replace it with a brand new computer. It would cost you £400 to get the screen replaced, Money Grabber`s. I will just mention China.

    Steve Combes
    4/5/12 @ 9:36 am

    I’ve had 2 macs and my wife has a Macbook and both of us had AppleCare. This is adequate thanks to the phone support. The first time 1 year is NOT enough.

    Daniel Gartin
    4/5/12 @ 9:37 am

    Apple’s standard warranties do not cover water damage so,no

    Law TF
    4/5/12 @ 9:39 am

    2 years would be great. Anyway, a couple of other computers selling PCs here in Malaysia are already offering 2 years warranty. Maybe they are trying to show how confident they are in their products … …

    nicole schouela
    4/5/12 @ 9:44 am

    Definitely should be extended to two years. I have Applecare for both my computers but it obviously adds a lot to the price. Just paid $2000 for a macbook air and along with that hefty price, a two year warranty would be appreciated

    Kirk
    4/5/12 @ 9:55 am

    I agree with Reginald and Peter in saying that manufacturers are not showing good faith in their products by offering short warranties, or suggesting you buy an “extended warranty”. Apple products are normally top of the line and I believe they should back that with much longer warranties.

    Andy
    4/5/12 @ 2:32 pm

    Apple are making huge profits and the brand shows no sign of waning in popularity. Surely they could give a little back to their loyal users in the form of better warranties, or would this cause problems if people actually had things repaired?!

    Diana
    4/5/12 @ 3:58 pm

    Apple Care should be extended for five years.

    Ian Maitland
    4/5/12 @ 4:06 pm

    If the goods are properly made, then a two year warranty should cost the manufacturer little more than a one year warranty. In my experience, if I don’t find a problem in the first few days, I won’t find one later, though my current 20″ Imac did require a new hard dive after 8 months.

    john
    4/5/12 @ 6:06 pm

    I am not sure why the warranty thread seems to limit itself to the merits of Apple extending to a 2 year warranty.

    1) Many Pc’s carry 3 years as standard;
    2) In many countries the consumers rights can be invoked for longer warranties
    3) Applecare for support issues is a good thing, Applecare for warranty extensions is close to unethical marketing practice by Apple.

    Jean
    4/5/12 @ 9:28 pm

    Although I’m not fan of laptops, for business purpose a year ago I had to buy a Macbook pro 17 which cost me a fortune of 25 hundred, more than my 27″ iMac that gives me a lot more. Because it was so expensive for the first time I didn’t buy Apple Care together. Now I have just received a notification that the warranty is about to expire and the cost for Apple care will be…. something close to $400. For a laptop that I barely use! So the total cost of this laptop is 3K. That’s ridiculous, but it’s a good way to make money.

    RickH
    4/6/12 @ 6:26 pm

    Products are tested and then tested before release. Then they are randomly tested before leaving the factory. It is rare, given modern technology, that components fail and this is where the sincere company warrants their product.
    If there is a weak link in the product it will fail shortly after use but there is no way of testing this on a production line.
    Apple has come good on product failures and recalls and this gives peace of mind.
    I have had one failure from 11 Apple computers in the last 8 years and that was handled without issue.
    Extended warranty? I wouldn’t bother for home based or non critical use.

    Dorothy Comer
    4/7/12 @ 6:58 am

    I have used Apple Care on several products and have found that on average it was well worth the cost. I wish I had not had to use it but since I did, I found it very useful. Also, I felt I got quick service because of Apple Care. I do agree that a five-year extended warranty would be better value for the money.

    Nilesh Parmar
    4/8/12 @ 8:52 am

    I think 1 year warranty is fine, but really if Apple say that iMacs, etc are made so well, they should back up there faith in their machines. I only ever had to return an imac after 4 years after the dvd drive went, but that didnt cost too much.

    I do find applecare a waste of time for a desktop machine, but for a laptop or small electronics i think it is worth it.

    bill
    4/12/12 @ 6:32 am

    It should be more than a year for the money we are spending. Although I have to give it apple, the phone support you get with the apple care protection plan is out of this world. When you call them they will solve your problem with no time constraints. And also you are speaking to a person in this country and not being sent across seas where u can’t understand the person your talking to.

    Mr Anthony Cotton
    4/16/12 @ 1:28 pm

    I have covered this under Anthony Cotton. The Advocate who was representing me made them gave me a New Computer,but guess what this has the same exact Fault! has the last one. I have only just had it over a month,so it`s back to square one. I wonder what they are going to do this time. I would switch back to a PC but i find the Apple system more user friendly. Has to the brand and the profit they are making is all down to Apple`s factories in China. Switch Apple factories to the USA,and i think you would find a big difference?

    Mr Anthony Cotton
    6/29/12 @ 8:44 am

    My case now has it stands. The Advocate came to my house on Thursday 28th June with bad news. Apple are taking the stance that the computer has been fixed,and that it is in good working order. Evan the tech guy agreed with me,and he said you can evan quote me on just what i have said. They get a lot of iMacs in with the same fault has mine. Until Apple admits that it is a hardware fault at manufacture. To take on Apple legally they have got the money,and that you would not stand a chance. The internet is awash with faults with the iMac 27″ screen.

Comments Closed.