Apple launched a new support web site this week at getsupport.apple.com with an easy-to-use interface that leads to multiple ways to get help with Mac, iOS, iTunes and other products and services.
The site starts the process by asking users what type of product they are using. Then narrows down the type of problem with simple choices. The user is then given a choice of talking to someone on the phone, scheduling a call, using online chat, or making an appointment at an Apple Store. Apple Knowledge Base articles are also listed at the bottom of the screen.
The new site is being rolled out day-by-day around the world, so not everyone has access to it yet, and not all services, like phone support, are available everywhere.
This change was rumored previously, and may only be the first of many changes to the way Apple offers support. Some sources believe that Apple will soon change its AppleCare extended warranty program to be a per-user service, rather than a per-product service.
Apple Redesigns Support Pages
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Hmmmm. I read it here first and I am a MacMost fan.
It`s about time they done something like this. I was talking to a friend,and he said is there a shop in Sunderland. I said no the nearest one is Newcastle.
Tim Cook was moaning about the sales from the Apple Stores,because nearly all the people where buying from a third source. Example- If I wanted to buy an iPhone I would go to T-Mobile,not an Apple Store 30 miles away.
That`s what Tim Cook was moaning about,because the Apple Stores were only pulling in about 40% of the sales.