Forum Question: Can’t open some attachments in Mac Mail

When I get emails with pictures, I get a blue box with a question mark inside. I can’t open these or save them. Once I received a news letter from Cnet and one opened and several, when clicked opened in a long mixed address of numbers/letters followed by@ and more of the same. I have Windows Live Mail forwarded to mail and also Gmail forwarded to mail. All do similar thing. iMac 2.66 Snow Leopard.

Comments: 4 Responses to “Can’t open some attachments in Mac Mail”

    1/17/11 @ 10:57 am

    What are the file names of the attachments? It sounds like you are simply getting email with attachments that are not supported by any of the applications you have installed. Fixing the problem would involve identifying what type of files they are and then installing an application or application extension — but it depends on the type of file.

      1/18/11 @ 6:54 am

      I can only identify an odd attachment. These are embedded in the main body. Usually with a big square with a little blue box with a Questions mark. If I click on them usually nothing happens. Some will open into a random list of number/letters@and more of same. Note I am using Snow Leopard and Mail – have my gmail and live mail forwarded to Mail. If I try and view in gmail or live it is the same. I can open just about all actual identified attachments by using quick look or just clicking on blue attachment (which is an address) (say to Youtube). Clear as mud? I have a friend and apparently several others who have the same problems – they are on PC’s with Windows 7 and XP. I even have a friend (geek) in England trying to find out what is going on. Started just before Christmas.

      1/18/11 @ 6:59 am

      check out this link for and idea what it looks like.

        1/18/11 @ 7:19 am

        They could just be corrupt images or the email isn’t formatted correctly. SO the error could be on the other end — nothing you can do about it. If it is happening on both Snow Leopard and Windows 7, then that is probably the case.

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