Forum Question: Do I Remove My SIM Card Before or After I Reset My Phone?

My son has received a replacement iPhone 5c, as his has a defective speaker. We are preparing to follow Verizon’s instructions for erasing his old phone and activating his new one. But one detail is unclear. Do we remove the SIM card from his old phone before we erase it, or should we wait until after the erase to remove it? Or does it even matter?

Comments: 4 Responses to “Do I Remove My SIM Card Before or After I Reset My Phone?”

    3/14/16 @ 11:24 am

    Why erase it at all? After you do the backup and are ready to restore to the new phone, just set it to Airplane mode and turn it off. It is then cut off from the world. Then make sure you get the new phone up and running and restored from the backup. Use it for a bit. When you are satisfied, then you can do something else with the old phone. Not sure what you plan to do with it. Erasing would be the thing to do if you want to resell or recycle it.

    3/14/16 @ 11:28 am

    We are required to send it back as part of the replacement program, and we have to erase it. I just don’t want to mess up the SIM card.

    3/14/16 @ 11:46 am

    You should backup the old phone. Put into Airplane mode and then shut it down. Then pull the SIM. Put the SIM into the new phone and restore it from the backup. Check to make sure everything is working OK. Give it a day. Then erase the old phone and send it back.

    3/14/16 @ 5:28 pm


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