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Frozen screen iMac

My iMac I bought in January has recently frozen a few times, and I’m actually typing this from my PC instead as the iMac is frozen and I can’t move the mouse or use the keyboard.
The batteries are fine as I changed the ones in the mouse to see if that was the problem, but it wasn’t.
I turned mouse, trackpad and keyboard on and of a few times, and had to resolve to rebooting by pressing the start button at the back of the iMac. When it rebooted same problem happened. There is no response when I turn the mouse or keyboard on or off ie no message of connection lost or connection found.
I even turned it off and pulled the plug from out the back and put it and started the iMac – same thing, mouse is frozen in position and keyboard doesn’t help unfreeze it. Tried this a few times.
Only thing I think of is a few days ago I downloaded some free widgets from the apple store – would that have caused a problem?
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SydneyGirl

Comments: 2 Responses to “Frozen screen iMac”

    10 years ago

    Hard to diagnose problems like this from afar.
    It is a matter of experimenting to figure out what is causing the issue.
    Have you tried using a USB mouse, to rule out bluetooth problems?
    I would suspect a wireless issue more than anything else. But it is impossible to tell.
    I’d take the computer in to the Genius Bar and have them look.

      SydneyGirl
      10 years ago

      HI Gary

      It’s a bluetooth problem…actually hardware problem because my iMac has suddenly decided not to recognise bluetooth – only 4 months after purchase which is very disappointing. Apple has confirmed it’s a hardware problem after trying a USB mouse and a few other things.

      Apple is suppose to fix it this week (it’s too big for me to carry to a Genius Bar and the closest Genius Bar is a bit of a drive away in the city and parking is expensive). I had heard Macs were supposed to be better than PCs, but I can’t believe that after only 4 months my iMac has a hardware problem. My PC which I have had since about 2002 has not had a major hardware problem.

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