Forum Question: How Do I Use Time Machine Backup On Newly Repaired iMac?

My iMac was repaired and the Apple technicians replaced RAM memory. In the process, they erased the system (correct term?) and installed a new OSX, High Sierra. Of course, I had done Time Machine backups, as well as Carbon Copy Clone. I am now attempting to restore older files, especially my Photos library. Each time I attempt to use the Time Machine I get the message…”The folder ‘Pictures’ can’t be opened because you don’t have permission to see its contents”. This is true for all folders. Can you advise what steps I need to take to recover the Photos library? I can manage other files such as documents as needed, using CCC. I have not had any significant issues with getting access to files stored in iCloud Drive……just slow with my internet connection. As well, some apps that use iCloud Drive are slow, but allow me to have access using my Apple ID.

Comments: 2 Responses to “How Do I Use Time Machine Backup On Newly Repaired iMac?”

    7/7/18 @ 8:05 pm

    To restore everything from an account, use Migration Assistant. You can find it in your Applications/Utilities folder. Or, use Spotlight to search for it. You can then restore your entire old user account. It sounds like you already started a new user account, so I would just abandon that one when you are done restoring your real account. See

    7/7/18 @ 9:00 pm

    Yes, I did establish a new user account. Now it makes perfect sense to me. My iMac, prior to repairs had always been using Time Machine. Now, with the repaired iMac and a completely new user, it’s obvious (thanks to your pointing it out) that the new user would NOT have permission. I’ll give migration assistant a try.

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