Forum Question: Why Does iPhone/iPad Mail Auto-delete the Trash Contents?

Mail on my iPhone (3G, iOS4.2.1 being the latest supported version) and iPad2 (iOS 5 plus preceding iOS versions on this device) often deletes the contents of the Trash as soon as it is opened. The behavior is apparently random (sometimes it does, sometimes it doesn’t). If mails were deleted unread, the likelihood that the Trash will empty itself on opening is higher.
Mail on my old iPhone 3G used not to do this, so it may be something to do with the Mail settings on my MacBook Air (2008 model, Lion), which empty the trash on exiting Mail.
Do you have any ideas why this should be happening, or how to stop it (occasionally I want to retrieve a mail from the Trash)?
Peter Wellings

Comments: 4 Responses to “Why Does iPhone/iPad Mail Auto-delete the Trash Contents?”

    10/19/11 @ 9:01 am

    It is hard to say without know what type of email server you are using. For instance, if you are using an IMAP-type server (Gmail, etc) then what you could be seeing is simply the client software on your iPhone updating the contents of the folder after you open it.
    So you open the Trash folder, and it shows you what was there a few weeks ago, but it is already calling out to the server for an update of what is in that folder. It gets the update a second later and updates the folder.

      Peter Wellings
      10/20/11 @ 3:00 am


      I appreciate that with two different devices showing the same behavior it might look like a (POP) server-side problem, but I don’t believe it is since both iOS devices are configured not to delete mails from the server, and all the mails auto-deleted from my iOS devices’ trash folders are still there on the server. It feels like an iOS bug, but I hesitated to say that without asking about it first.


        10/20/11 @ 6:49 am

        So this is a POP email account? And this is the trash folder of that POP email account? I would suspect that the problem lies with it being a POP account somehow. Any way you do it, POP accounts just aren’t good at handling multiple clients.

    ken johnson
    1/3/13 @ 3:30 am

    the same happens to me on i-phone 4s and i-pad,the only difference is the screen on the pad says -no message selected.
    server is lotus notes.

Comments Closed.