Frequently Asked Questions About AppleCare

When you buy a new Apple device, you can also purchase an extended warranty called AppleCare+. This not only covers the Mac, iPhone, iPad or other device for an extra year or two, but also adds accident protection and other benefits. With AppleCare+ you can replace a broken screen or other accident damage for a fee much less than the cost of an actual repair. You can also get additional theft or loss protection for iPhones. But is AppleCare+ worth the price?

Comments: 9 Responses to “Frequently Asked Questions About AppleCare”

    Karl
    4 years ago

    Gary I just recently bought a new iPhone with Apple Care +, can I add on the Loss and Theft package for an additional $100? How much time do I have?

    4 years ago

    Karl: Not sure. You may have had to buy it at the same time. But either way you need to call Apple. I'm sure if the answer is yes they need to confirm that you haven't lost the iPhone or otherwise it would be a big loophole.

    Karl
    4 years ago

    Gary, I had to cancel and get a refund on my original Apple Care plus order and reorder it with the theft and loss package added on. My advise, don’t order Apple Care plus if you get your phone through Costco, order the package separately though Apple. Costco does not offer the extended package. Thank you.

    4 years ago

    Karl: Good advice. Thanks for reporting back on this!

    Karl
    4 years ago

    Gary, I was able to go back into Settings>General>About and reorder Apple Care + with theft and loss added on. And thank YOU for making this video. Had it not been for your video I wouldn’t have known about the theft and loss add on. Thanks again!

    Rod
    4 years ago

    I had Apple Care on my big iMac which I use for business video editing. About 2 months before the expiration of the contract the iMac began dying, almost literally, within a few minutes of Final Cut being opened. Two trips to the Genius Bar and several phone consultations with no resolution of the problem. Finally Apple built me a new iMac in China and shipped it plus a box to return the old iMAC. New iMAC came with one year warranty but could not add Apple Care to it.

    Justin
    4 years ago

    Worth noting is the repair costs without AC+. New iPhone 11 Pro Max is over $500+ to get a full unit replacement. Screen replacement
    for the same phone is $329. Cracked displays happen all the time. And after a year any failure on your iPhone will not be covered. Do yourself a favor and get Apple Care+ y’all.

    Richard Gnaedinger
    4 years ago

    How do I call the Apple store without having an Extension; the last ext. I used isn't valid anymore? Is *** an Apple Store number?

    4 years ago

    Richard: I'm not sure what you are asking. You don't need an "extension" of some sort to contact Apple. Just start at https://support.apple.com and go from there. It is just a normal web page. That phone number doesn't appear to be anything related to Apple.

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