Request a Refund or Report a Problem With an iTunes Purchase

If you have a problem with some you purchased from iTunes or an Apple App Store, you can easily report this problem and request a refund. This is the easiest way to get your money back if you have problems with a video rental, for instance.

Comments: 4 Responses to “Request a Refund or Report a Problem With an iTunes Purchase”

    Azizalhussan
    3 years ago

    I tried to request a refund but I remembered that I don’t know how to describe my problem pleaseeeeeeeee someone help me and thx.

    3 years ago

    Azizalhussan: If you had trouble describing the issue, then maybe call Apple instead.

    Vel
    3 years ago

    I have an iTunes credit which I do NOT want to apply to music( because of hearing problems) or books ( because I have an overabundence & sadly no room for more & no one to whom I can gift books ) Please will you let me know how to allow the $ to be applied to my purchase of some apple equipment or what is your suggestion for retrieval of $ which has been sitting unused for several years?

    3 years ago

    Vel: iTunes and the Apple Store (physical products) are separate, so you can’t use iTunes credit for Apple Store purchases. But you can use them to buy apps (iOS or Mac) so maybe find an app or game that you may find useful. Occasionally you will see Apple feature a charity (like the Red Cross after a disaster, etc) in the iTunes store. Not 100% sure you can apply credit to that, but you can try if you like that idea. As you suggested, gifting may be an option — gift music or apps if not books then.

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