Check out Get Help at the Genius Bar at YouTube for closed captioning and more options.
Get Help at the Genius Bar
Comments: 13 Responses to “Get Help at the Genius Bar”
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Check out Get Help at the Genius Bar at YouTube for closed captioning and more options.
It was easy to make a Genius Bar appt in the Apple Store app, until they removed that function.
Last week I tried to help my cousin get an appointment at the Genius Bar and it seems that it takes a genius to get an appointment, it used to be easy. Can you share a detailed video on how to get an appointment, now that Apple has made it more difficult?
Francisco: It is tough to show the steps since there are so many branches: product type, problem type, etc. For instance, for a MacBook screen issue, you would do: Get Help Now, Mac, Mac Notebooks, Hardware Issues, Display Issue, Visit the Genius Bar. To get help with Pages on your Mac, you would choose: Get Help Now, Apps & Software, Mac Apps, Pages, Make a Genius Bar Reservation at the bottom of the screen.
You need to be a genius to get an appointment at the Genius Bar.
Where is the nearest "Genius Bar" to Wellington. New Zealand
Nick: A long way away. I don't think there are any Apple Stores in New Zealand yet.
At our Apple Store in Grand Rapids, Michigan, you can sometimes just walk in and get help if you need it. The geniuses are quite flexible about helping you if you are willing to hang around. There's a Starbucks about 40 steps away and they will come and get you to discuss your problem. Sometimes you can get someone other than a genius to fix your problem. It pays to be nice to them—they do it for the love of Apple products.
I feel for you, Nick. Only a few years ago, we had no Apple Store in Maine. We have one now, but it's still 300 miles away. If only Geniuses did house calls!
Can a genious help me find "widgets" on my iPhone 6s? Or, is this just not supported?
Pete: Lock screen widgets are a big part of iOS 10. I have a view about them here: http://macmost.com/the-ios-10-lock-screen.html
I have been a long time Mac user. I have gone many times to the Genius Bar. Things have changed though (it is difficult sometimes to find how to make the appointment). Can you go to the "Bar" for software questions about apple apps (such as Photos, etc)?
Ken: You can try. But it may be easier just to ask a regular Apple Store employee first. Depends on who you get.
Thank you. They all have been great. Some even know me by name.