Senior citizen has established fingerprint ID on an iPad but since it’s been turned off and on it now requires a 6-digit code. No idea what that is. She has no computer. Possible or impossible to do a factory reset on it and start over?
She can get a ride to a Genius Bar if needed.
Thanks.
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John Russel
You can reset it, yes. But you'll need a computer to connect to. Apple has instructions for that here: https://support.apple.com/en-us/HT211078
Otherwise, the Genius Bar can help.