Forum Question: Why Does iTunes No Longer Support Quicktime?

Just realized that iTunes won’t play more than half the videos in my iTunes library. When I try to play one, it says the file requires Quicktime which is no longer supported by iTunes. This seems like a strange move for Apple, who usually prides themselves in integrating their products. I can convert them easily enough, so it’s only a minor inconvenience, but why would they make this change?
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Cameron

Comments: 12 Responses to “Why Does iTunes No Longer Support Quicktime?”

    10/26/11 @ 8:19 am

    What does the error message say, exactly?
    iTunes certainly does support QuickTime (the two go hand-in-hand) but QuickTime movies can contain many different formats inside. So the exact message is important.

      Cameron
      10/26/11 @ 9:49 am

      I’ve already removed them from my iTunes with the intention of converting them into a compatible format. I just tried re-adding them to my library, but nothing happens, so unfortunately, I can’t recreate the scenario that prompted the error. But to the best of my memory, it said something like, ‘This file requires Quicktime to play. This version of iTunes does not support Quicktime.’ I’m running iTunes 10.5 All the files in question are either .mov or .mpg. Anything .mp4 or .m4v plays just fine.

        10/26/11 @ 10:02 am

        I suspect it was either:
        1. A more detailed message with perhaps the specific format mentioned.
        2. A bad error message that didn’t really mean that ‘iTunes doesn’t support QuickTime’ but rather that something was wrong with those files.

          Cameron
          10/26/11 @ 10:09 am

          No, it was a very simple two-liner that said only what I mentioned previously, no error # or former mentioned. “This file” was as specific as it got. I’m sure of that. I have some processes running. When they are complete, I will do a restart and see if anything changes.

    Cameron
    10/26/11 @ 3:56 pm

    It’s not just iTunes. Handbrake will no longer open .mov or .mpg files.

    Frank
    11/14/11 @ 5:39 pm

    FYI, here is the fix that worked for me:

    http://support.apple.com/kb/TS3771?viewlocale=en_US&locale=en_US&cid=acs-itunesapp-us-qtmore&cp=acs-itunesapp-us-qtmore

    Still annoying that iTunes won’t support both types, but I’m realizing that the Lion upgrade was at least 50% downgrade…

      KL
      4/15/12 @ 1:52 pm

      Thanks for this.

    Steve
    11/11/12 @ 5:51 pm

    OK, when I open Finder, select Go, Finder gives me a list in which iTunes is listed, and if I click on iTunes it opens iTunes, and the rest of the recommended procedure then cannot be performed (because iTunes is then running again).????

      11/11/12 @ 6:22 pm

      You see a selection for “iTunes” under the Go menu? The should only be some specific folders there, like Home, Applications, etc.

        Steve
        11/11/12 @ 7:06 pm

        When I select “go” on the Finder toolbar it takes me to the various folders, and when I select “applications” from that list of folders, I then get a listing of applications in a window to the right (no icons, as in the suggested fix example). When I select iTunes from that list, then iTunes starts up again, and I cannot get to the balance of the instruction, i.e. “file,” “get info” because iTunes is running.

          11/11/12 @ 7:35 pm

          Oh, I see. Just Go to the Applications folder in the Finder. No need to use the Go menu. Or, if you really want to use the Go menu, just select Applications (no further). Then it will open a Finder window. Look in there for iTunes.

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