Get Help at the Genius Bar

The Genius Bar is a resource at the Apple Store that is a great way to get help with your Mac. Often a problem can't be fixed until you have an expert take a first-hand look. The Genius Bar is free and you don't even need to have a current warranty for them to take a look and give you help for advice.

Comments: 13 Responses to “Get Help at the Genius Bar”

    Ed Mullery
    8 years ago

    It was easy to make a Genius Bar appt in the Apple Store app, until they removed that function.

    Francisco Moreno
    8 years ago

    Last week I tried to help my cousin get an appointment at the Genius Bar and it seems that it takes a genius to get an appointment, it used to be easy. Can you share a detailed video on how to get an appointment, now that Apple has made it more difficult?

    8 years ago

    Francisco: It is tough to show the steps since there are so many branches: product type, problem type, etc. For instance, for a MacBook screen issue, you would do: Get Help Now, Mac, Mac Notebooks, Hardware Issues, Display Issue, Visit the Genius Bar. To get help with Pages on your Mac, you would choose: Get Help Now, Apps & Software, Mac Apps, Pages, Make a Genius Bar Reservation at the bottom of the screen.

    Connie Mithelavage
    8 years ago

    You need to be a genius to get an appointment at the Genius Bar.

    Nick Willsher
    8 years ago

    Where is the nearest "Genius Bar" to Wellington. New Zealand

    8 years ago

    Nick: A long way away. I don't think there are any Apple Stores in New Zealand yet.

    Charles Pinneo
    8 years ago

    At our Apple Store in Grand Rapids, Michigan, you can sometimes just walk in and get help if you need it. The geniuses are quite flexible about helping you if you are willing to hang around. There's a Starbucks about 40 steps away and they will come and get you to discuss your problem. Sometimes you can get someone other than a genius to fix your problem. It pays to be nice to them—they do it for the love of Apple products.

    Cameron Price
    8 years ago

    I feel for you, Nick. Only a few years ago, we had no Apple Store in Maine. We have one now, but it's still 300 miles away. If only Geniuses did house calls!

    Pete
    8 years ago

    Can a genious help me find "widgets" on my iPhone 6s? Or, is this just not supported?

    8 years ago

    Pete: Lock screen widgets are a big part of iOS 10. I have a view about them here: http://macmost.com/the-ios-10-lock-screen.html

    Ken
    8 years ago

    I have been a long time Mac user. I have gone many times to the Genius Bar. Things have changed though (it is difficult sometimes to find how to make the appointment). Can you go to the "Bar" for software questions about apple apps (such as Photos, etc)?

    8 years ago

    Ken: You can try. But it may be easier just to ask a regular Apple Store employee first. Depends on who you get.

    Ken
    8 years ago

    Thank you. They all have been great. Some even know me by name.

Comments Closed.