Removing Persistent Alarming Safari Pop-Up Windows

If you find yourself stuck on a web page in Safari that is claiming that you are infected with a virus or that your computer needs to be scanned, it is a scam. But sometimes you can find that these pop-up warnings are hard to get rid of. Even if you quit and restart Safari, they reappear. It is easy to restart Safari without returning to the same page that starts the cycle all over again. You can also get help from Apple if you are infected with a more serious problem.

Comments: 23 Responses to “Removing Persistent Alarming Safari Pop-Up Windows”

    Jimmy
    4 years ago

    Thanks for this very useful but if advice

    Ken
    4 years ago

    Gary – Great advice. Wanted to jot down, SUPPORT.APPLE.COM.203987 for future reference. Video frame goes by to fast. Took several replays to get. Maybe u can come up with a solution? Keep up the good work!

    SUPPORT.APPLE.COM.203987

    203987

    203987

    203987

    Enuff?

    203987

    JoeAllen
    4 years ago

    Thanks. Does this also happen with Chrome and other browsers or is it peculiar to Safari?

      4 years ago

      It could happen with any browser. The solution would be different. You basically need to find a way to restart the browser without reopening the previous windows.

    Squafdonoboles
    4 years ago

    If the pop-up shows up in your history, can’t it be deleted from there?

      4 years ago

      Yes, but if this is happening to you, you can’t get to your history because the alert is preventing you from interacting with Safari’s menu.

    Shirley
    4 years ago

    What about using: Malwarebytes Anti-Malware.app?

      4 years ago

      I do not recommend it. I don’t recommend any of the anti-malware apps out there now. Some do more harm than good, others simply create a false sense of security. I’ve written about this a lot in the past, including an ebook that I pretty much give away ($3). http://macmost.com/the-practical-guide-to-mac-security

    Davis Newman
    4 years ago

    Great video. I’ve added a bookmark to this page in my “Apple” bookmarks folder. I can reach the bookmark from my other mac, iPad or iPhone. I like to open support pages on a different machine so I can follow instructions step by step.
    Thanks, Keep up the great work.

    Jeff Widen
    4 years ago

    This happened to me and in my fearful state I ended up paying for and downloading a program called MacKeeper. I should have called Apple before I did it.
    Anyhow, I’d like to know if this is a legitimate site. If not what must I do now to get rid of it. Any thoughts?

      4 years ago

      If what is a legitimate site? Or do you mean if MacKeeper is legitimate software? MacKeeper may be “legitimate” but you don’t need it. Search for “uninstall mackeeper” to learn how to uninstall it.

    Linda DesGroseilliers
    4 years ago

    Great advice, Gary! This one’s a keeper.

    Linda DesGroseilliers
    4 years ago

    Great advice, Gary; this one’s a keeper.

    jasper robinson
    4 years ago

    Any tips on removing ad injections from Safari on an iOS device please? I have only managed to remove it by going to Safari on a second device (which could be iOS or Mac OS) and using the Show All Tabs button to view the pages are open on all my Safari browsers. From there I can close the bad page. Is there a neater way to do this?

    M. Wilkins
    4 years ago

    I was stuck once, couldn’t do anything with Safari because it was hijacked by a “warning” popup that looked like it was from Apple – nothing worked. Only solution was to delete a couple of files that had been deposited, the last one being lastsession.plist in Library/Safari. I did call the number, but when they wanted $600 to “remove problem”, I hung up. My son helped me, and I am older and wiser!

    Markus
    4 years ago

    There seems to be a new one out that won’t even go away when attempting to restart Safari and holding down Shift. This site even includes a synthesized voice announcement that sounds really ominous and it seems to be opening multiple tabs of itself in quick succession. Above you say to force-quit Safari and then “go to Settings.” Settings…where? Thanks for any help. Right now I’m unable to use Safari because of this.

      4 years ago

      That is in reference to the question about Safari on iOS. For Mac, just holding down Shift will reopen Safari without the previous windows. If you are still getting pop-up windows then it is probably not the issue being discussed here (a maliciously coded web site). It is probably something you unknowingly installed that is doing it — like a Safari extension or a actual real trojan. You may need to visit the Genius Bar for firsthand help.

    Chris
    4 years ago

    I’m curious as to why the pop-up script is still permissible in Safari?

    The ability for a web developer to utilize a simple script, completely overriding any functionality in Safari, and forcing the user to see and interact with a dialog is really poor practice. Obviously by the developer, but more-so by Apple for not prohibiting this type of behavior. Do you agree?

      4 years ago

      I can think of a lot of legitimate uses for such a thing. There are standards bodies that determine browser functionality and Apple is a part of those. They can decide to remove this and other functions that can possibly be used for evil, but if they do that in every case then there won’t be much functionality left on the web.

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