MacMost Now 518: iTunes Store Refunds

Learn how to request a refund from the iTunes Store. If you have purchased an app that isn't working or have accidentally bought an app, song or video you can ask Apple for your money back through a series of steps.

Video Transcript
Hi, this is Gary with MacMost Now.
Today Let me show you how to get a refund from iTunes.
There are many reasons you may want to get a refund from iTunes.
For instance, you may have purchased an app and found it doesn't work on your iOS device.
Let me walk you through the steps.
So the first thing you wanna do is you wanna check in your email for the receipt that you should have gotten from iTunes.
Sometimes it takes a few hours or even a couple of days to get a receipt cuz iTunes likes to group a lot of things together.
Then you look in the receipt for the items that you purchased and then you'll find that theres a link right there that says report problem.
Click on that link.
Alternatively you can go into iTunes and if you go into the iTunes store, you can go up to the upper right corner and click on your account information here. You may have to log into your account. Once you do that you get a little drop down menu and you can choose account to go to your account page. From there you'll see some basic account information. You wanna click on purchase history. Then you get a list of items that you recently purchased and a larger list at the bottom that shows you just about everything that you've purchase. Find the item usually by date and click on one of the arrows to the left to jump to that purchase. Now you've got a list here of everything in that and you may have a lot of free items if you've gotten a lot of free apps. and you have the one application that you wanna get a refund for and you'll see it has the price there. What you wanna do is press the report a problem button at the bottom. Once you do that you will get report a problem listed next to every item there. You wanna click on the one next to the item that you want a refund for. This takes to to the screen like this. And then you wanna click on the problem type and choose one of the different reasons listed.
Once you do that then you wanna fill out the comment. You wanna make sure in your comment that you, ask for a refund and be very polite. A Real human on the other end is gonna read this and decide whether or not to give you a refund for your purchase.
Keep in mind your not entitled to a refund thats according to the terms and conditions that you agreed to when you bought from the itunes store. So if you do get a refund its somebody at itunes doing you a favor.
If you got an app and its just not working for your device u should try to contact the developer first they may have a fix for it or a suggestion or maybe a new version just arounthe corner that fixes your problem. if you purchase something by accident or maybe your kid had your iphone and purchased something without you knowing well thats a mistake on your part and don't expect iTunes to give you a refund although they may it doesn't hurt to ask.
Thanks to Michael for the suggestion for this topic til next time this is Gary with MacMost Now.
Want more video tutorials go to MacMost.com click on the videos link at the top of the page and then you can view all the hundreds of MacMost videos by category.

Comments: 4 Responses to “MacMost Now 518: iTunes Store Refunds”

    Michael A.
    2/18/11 @ 11:15 am

    Thanks Gary! I’ll pass this along to the person who asked me.

    Jason
    2/19/11 @ 9:49 pm

    I was charged by Itunes for something I didn’t purchase. They said my bank account had been hacked and that there wasn’t anything they could do about it(there wasn’t any evidence my bank account had been compromised). After numerous emails, I never received a refund. Hopefully other people have more success.

      Donna Brooks
      11/9/11 @ 6:25 pm

      Jason, the same thing happened to me about 4 or 5 years ago. I had purchased 3 TV episodes from iTunes, and nothing else, then months later I got a message from iTunes charging me for some song I did not purchase, or even recognize. Fortunately it was the only time it happened and it was only 99ยข, so when my first couple of attempts at getting a refund from Apple didn’t work, I didn’t pursue it further b/c it just wasn’t worth the time. However, now I don’t want to use the Mac App store to get freeware b/c they require an account to charge for billing even if you aren’t purchasing anything, and I’m afraid something like that will happen again w/ the app store. If I can’t get it from MacUpdate or from the developer’s website, then I live without it. I’m just leery of giving access to an account to an entity as a requirement to “purchase” free apps.

    Gary B
    2/26/11 @ 6:24 pm

    When you make a purchase through iTunes, you should get an email receipt within a couple of days. There is a link on it to “Report a Problem”. I’ve used it on more then one occasion to report a problem with a download movie or app and have always received a prompt response and Apple has removed the charges from my credit card.

Comments Closed.