Check out MacMost Now 518: iTunes Store Refunds at YouTube for closed captioning and more options.
MacMost Now 518: iTunes Store Refunds
Comments: 4 Responses to “MacMost Now 518: iTunes Store Refunds”
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Check out MacMost Now 518: iTunes Store Refunds at YouTube for closed captioning and more options.
Thanks Gary! I'll pass this along to the person who asked me.
I was charged by Itunes for something I didn't purchase. They said my bank account had been hacked and that there wasn't anything they could do about it(there wasn't any evidence my bank account had been compromised). After numerous emails, I never received a refund. Hopefully other people have more success.
Jason, the same thing happened to me about 4 or 5 years ago. I had purchased 3 TV episodes from iTunes, and nothing else, then months later I got a message from iTunes charging me for some song I did not purchase, or even recognize. Fortunately it was the only time it happened and it was only 99ยข, so when my first couple of attempts at getting a refund from Apple didn't work, I didn't pursue it further b/c it just wasn't worth the time. However, now I don't want to use the Mac App store to get freeware b/c they require an account to charge for billing even if you aren't purchasing anything, and I'm afraid something like that will happen again w/ the app store. If I can't get it from MacUpdate or from the developer's website, then I live without it. I'm just leery of giving access to an account to an entity as a requirement to "purchase" free apps.
When you make a purchase through iTunes, you should get an email receipt within a couple of days. There is a link on it to "Report a Problem". I've used it on more then one occasion to report a problem with a download movie or app and have always received a prompt response and Apple has removed the charges from my credit card.